Terms and Conditions

Use of the services provided by Mutt Nuts of Aylesbury Pet Services will be deemed in acceptance of the following terms and conditions. The business reserves the right to consider changes and increase pricing in these terms.

The company will ensure that data regarding its clients is strictly kept confidential unless otherwise agreed.

We agree to provide services as outline by the client including the care of your pets and any other animals within your home, plants and other specific requests previously arranged and outlined within an email, quote or invoice.

We will charge for services as quoted and a non refundable deposit of 25% of the total sum due is payable on completion of your booking. Should you return early from the original outlined booking full payment is still required.

Fuel costs for a 5 mile radius of HP18 0YQ is accounted for within our standard rates, any visits outside this 5 mile radius will be charged an extra 50p per mile.

Payment

The client is responsible for settling their invoice for services 5 days prior to the commencement of the agreed start date if services are booked at short notice the client agrees to settle the payment on the date outlined for that visit. 

Where services are required on a long-term basis clients are able to make payment on a weekly, fortnightly and monthly basis all invoices will be issued accordingly, and settlement of payment is required within 5 days. 

Where services are provided on a monthly basis Mutt Nuts of Aylesbury requires 1 calendar month’s notice if you wish to cease your monthly agreement.

Where payment is not received within the above time Mutt Nuts of Aylesbury reserves the right to cease any further agreements with the client.

Cancellation should be notified to Mutt Nuts of Aylesbury as soon as you are aware the services are no longer required. Please see below the notice period and fees that are applicable:
Less than 24 hours of the agreed start date full payment is required.
Within 3-7 days of the agreed start date 50% payment is required to be settled at the time of cancellation.
Within 8-14 days of the agreed start date your fees will be refunded not including the 25% non-refundable deposit.

Bank Holidays also incur additional fees which you will be advised of at time of booking.Payment can be made by direct bank transfer or cash only. 

INSURANCE

Mutt Nuts of Aylesbury is fully insured with Pet Business Insurance.
 

Mutt Nuts of Aylesbury asks that the client takes full responsibility to ensure that the property, contents, and the pets have adequate insurance and agree to settle any payments that Walkies may have incurred whilst they are away due to any emergency situations.
 

Mutt Nuts of Aylesbury cannot accept any liability for the loss or injury to any pet.